Led the overhaul alone
Redesigned all 24 pages of the internal badging application, work originally scoped for a five-developer team, from research through high-fidelity prototypes.
ProjectComplete
Digital Badging Application Redesign
A global engineering software company issues academic credentials to computer-aided design learners worldwide, and the application that manages them had grown to 24 pages without anyone stepping back to look at it as a whole. People got lost in it. I led the full interface overhaul, work originally scoped for a team of five developers, restructuring the navigation around what people were actually trying to do and grounding every decision in research rather than taste.
Ran the research
Conducted a dozen stakeholder interviews and Wizard of Oz usability tests, where a person plays the role of the system so a flow can be tested before it is built.
Synthesized findings with rainbow sheets
A spreadsheet that lines up every participant's observations side by side, so patterns surface across sessions instead of resting on the loudest interview.
Built the prototypes
Produced high-fidelity Figma prototypes and custom Photoshop assets for the interface and its supporting documentation.
Administered the programs behind it
Managed 300+ global credentialing programs serving over 10,000 computer-aided design learners, which is how I learned where the system actually broke down.
Navigation rebuilt around tasks
The original 24 pages were grouped by internal structure rather than by what people came to do. Regrouping them cut the number of places a user had to look.
Wayfinding and signage
Clearer labels and consistent positional cues so users could tell where they were in the system and what came next.
Reduced cognitive load
Fewer competing elements per screen, so the primary action on each page is the obvious one.
Research-led iteration
Each round of changes traced back to a specific observed failure, not a preference.